Leniency Policy at our escort service

Leniency Policy at our escort service

Request leniency in the event of a cancellation fee

When a booking is canceled by a client, this is always a pity. But when this cancellation is necessary due to unforeseen circumstances beyond your control, such as an emergency, it is even more unpleasant. If you owe a cancellation fee, you can make a request at our Leniency Policy. This has been set up as a possible concession in exceptional cases and to prevent our pleasant relationship from being disturbed by the situation that has arisen.

What are the options with the Leniency Policy of our escortservice?

Have you canceled a booking that is subject to a cancellation fee in accordance with our Terms and Conditions or a situation in which there is no right to a refund? Then you can ask for leniency. You can do this if your cancellation or situation was unforeseen, through no fault of your own and you can and want to prove this. However, there are a number of requirements that you must meet if you request leniency in the event of a canceled booking:

  • Your cancellation has been received and confirmed by us at least two hours before your escort was scheduled to leave for the booking.
  • Your booking was not a Guaranteed Booking.
  • You have not previously been granted leniency for a cancellation fee.
  • The cancellation fee is paid by you within 14 days or can be paid directly from your deposit or credit.

How do you submit an application for the Leniency Policy of our escortservice?

After payment of the cancellation fee has been done, you must submit your leniency request within 6 weeks. This can never be submitted if there is an outstanding payment. You send us an e-mail stating the reason for the cancellation, accompanied by proof(s). We will consider the circumstances of the cancellation in question with each request, but we will also take into account any other cancellations by you in our decision. It goes without saying that we treat your request confidentially and you can also count on our discretion.

What are the possible outcomes of your leniency request?

You will receive a response to your leniency request from us within 48 hours. We may request additional information or evidence from you. There are three possible outcomes:

  1. Your request is denied.
  2. Your request is approved, you will receive (part of) the fee back in the form of credit, which you can spend on another booking with our escort service within 3 years.
  3. Your request is approved, we refund (part of) the fee via bank transfer.

We will motivate our considerations in the decision, but these are final and are not open to negotiation or discussion. Furthermore, no rights can be derived from the existence of this Lenience Policy.


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