How to contact Society Service
Would you like to get in touch with us? We are happy to assist you, but kindly ask you to consult the information on our website first. Our customer service is primarily intended for personal or complex questions that cannot be answered online. To keep our service efficient and meaningful for everyone, we prefer contact by email, followed by scheduled phone consultations. WhatsApp is only used for short updates or targeted questions about existing bookings. Please read below how to best reach us.
Our website has been carefully designed to help you find answers quickly and independently. In most cases, there is no need to contact us at all. You can simply enter a search term in the search function at the top right of any page. We also offer an extensive FAQ section with video explanations. Or use our helpful Digital Assistant, which guides you step by step to the right answer. We kindly ask you to try these options before reaching out directly.
If you are unable to find the answer to your question on our website, you are welcome to contact us by email via office@societyservice.com. This is our preferred method of communication. Email allows us to respond to your question in a structured and thoughtful manner, without distraction or time pressure. Please clearly state your question, include relevant context and details. During our opening hours, from 10:00 to 22:00, we aim to reply within six hours.
If you would rather speak to us by phone or if your question is too complex to explain in writing, you can easily schedule a phone consultation via this link. This ensures that we can reserve time for you and give you our full attention without interruption.
For short, concrete questions or a quick update regarding an existing booking, you may contact us via WhatsApp. Please note that WhatsApp is strictly for concise communication. For longer or more detailed requests, we will always refer you back to email or our website. Always mention your name and formulate your message as clearly as possible, so we can assist you efficiently.
In summary: please consult our website first. If you cannot find the answer there, send us an email. If you need a personal conversation, schedule a phone consultation. Use WhatsApp only for short updates about confirmed bookings. This way, our customer service remains available for those who truly need it, with maximum care and discretion.
