How to use the new client portal

Discover the renewed client portal

In our previous blog post, we announced the launch of our completely redesigned client portal. The portal is now live, and more and more clients are discovering their profiles and bookings. In this blog post, we explain step by step how to access the portal and which features it offers.

The client portal provides one central and discreet environment for your profile, preferences, notifications and upcoming bookings. Some sections are available immediately after you log in, while other features only become visible once you have a confirmed booking or active membership status.

How do you access the client portal?

Have you recently made a booking with us or had a member account in the past few years? If so, your client portal has probably already been prepared for you. You can try logging in using the credentials you most recently used with us. You can log in to the client portal here.

Have you forgotten your password, or do your old login details no longer work? You can use the option to request a new password. If you do not receive an email to reset your password or cannot log in for another reason, you can request a new account. You can also use this page to request a personal profile if you have not previously booked with us.

Your personal dashboard

Once you have logged in, you will arrive at your personal dashboard. Here, you will find shortcuts to the most important sections of the client portal. From the dashboard, you can submit a booking request using a simplified booking form, make a matchmaking request or ask our Concierge Service for assistance.

You can also view your membership status and any updates regarding your credits. In addition, you will find your most recent notifications, messages from escorts and an overview of your upcoming bookings. The sections visible to you depend on your account, membership status and any confirmed bookings.

Two-factor authentication and discreet notifications

In your profile, you can view and update your personal details and enable two-factor authentication for additional account protection. It is important that your email address and telephone number are correct so that we can contact you if necessary. You can also specify which contact details you would like us to use for notifications. These notifications are intentionally very discreet. An email will only state that an update is waiting for you in the client portal. It will not mention what the update concerns. You can log in to view the contents of the notification.

You will only receive a text message when there is an urgent and time-sensitive update. This may happen, for example, if your escort’s expected arrival time changes shortly before the booking. This enables us to inform you quickly without sharing more information than necessary.

Tell us about yourself and your preferences

A large part of the client portal is dedicated to your personal profile. Here, you can tell us more about yourself, your personality and your interests. You can also record your preferences regarding intimacy, clothing, atmosphere, food, snacks, drinks, activities and various other topics that may be relevant during a booking.

Some of the information you enter in your profile will be linked to a confirmed booking and will then be visible to the escort you have booked. This allows her to prepare for the meeting more effectively and means that you do not have to provide the same information again with every new booking request.

We also use your profile information when you ask us for personal matchmaking or when we provide advice for a booking, for example through our Concierge Service. The more complete and clear your profile is, the better we can take your personality, circumstances and wishes into account. You can, of course, update the information in your profile at any time.

Messages and notifications

In your profile, you can specify the cities where you live, regularly stay or frequently visit. You can also indicate whether you would like to receive a notification when an escort expects to travel privately to one of these cities and is open to a booking during her stay. Our escorts are keen travellers, so an escort you would like to meet may occasionally be visiting your area. When her travel plans match a location listed in your profile, this may provide an excellent opportunity to arrange a booking there. For practical and privacy reasons, we mainly work with larger cities and general locations. You do not need to include your exact home address or regular place of residence in your profile.

As you have come to expect from us, you can read personal messages from escorts in the client portal. Your dashboard displays the three most recently submitted messages. These are not necessarily messages relating to your three most recent bookings. Writing a message is optional for escorts, and not every escort submits her message at the same speed. We therefore display the three messages we received most recently. Older messages are not stored or displayed in the client portal.

In addition to personal messages from escorts, your dashboard displays the three most recent general notifications. These may include booking confirmations, reminders, payment confirmations, suggestions from your escort or our concierge, changes or other important updates. You can view all your general notifications in the complete notification overview.

These notifications may also include a request to provide feedback about a booking. A simple form allows you to tell us about your experience of the meeting. The feedback form also gives you the option to leave a personal message for your escort, for example to thank her for the time you spent together. After the booking, the feedback form is the only way to send us a personal thank-you message for your escort. If you would like to share something personal with her, it is therefore important to add the message when submitting your feedback.

View your upcoming bookings

Your client portal contains an overview of your upcoming bookings. For reasons of discretion, we do not display your complete booking history. Only future bookings are shown in the overview.

When you open a booking, you can check whether the most important details have been recorded correctly. These include the date, start time, duration and location of the meeting. You will also find information about the type of booking and the expectations associated with it.

If the meeting is taking place at a hotel, you can add your room number as soon as it is available. You can also view the agreed meeting point and, where possible, add information or make changes. This ensures that our team and the escort have the correct information and that the meeting can begin as smoothly as possible.

Within your booking, you can view how the agreed rate has been calculated and which payment method or combination of payment methods has been recorded. You can also check which payments we have already received and the date on which we processed them. If a payment is not yet visible, it may still need to be checked or processed. You can also see which rate applies if you would like to extend the meeting in consultation with the escort. This gives you a clear overview of the financial arrangements relating to your booking in advance.

Once your booking has been confirmed, you can view the booked escort’s personal favourites in the client portal. These may include her favourite food and drinks, restaurants, activities, flowers, gifts, fragrances and other personal preferences. This information can help you plan the meeting or choose a surprise for the escort. Bringing a gift is, of course, never required. A successful meeting is not about gifts, but some clients appreciate knowing in advance what might make someone happy.

Would you like help planning a special booking, restaurant reservation, activity, gift or another personal request? You can request assistance from our Concierge Service through your dashboard or from a specific booking. If our concierge has already prepared personalised recommendations for your booking, you will also find them in the client portal. Your request, our recommendations and the most important information about the booking are therefore kept together in one central and convenient location.

Your general preferences are stored in your personal profile. For a confirmed booking, you can also provide additional wishes that apply specifically to that meeting. For example, you can enter or update your preferences regarding intimacy and clothing. You can also tell us about your plans for food and drinks during the booking, such as visiting a restaurant, ordering room service, cooking together or simply enjoying a drink and a few snacks. The relevant information will be linked to the booking so that the escort can prepare appropriately.

On the booking page, you can leave a one-time personal message for the escort or escorts you have booked, for example to say how much you are looking forward to your time together. We kindly ask you to enter practical booking information in the designated fields within your booking.

Within your booking, you can review the available options and applicable terms for changing or cancelling the appointment. If you would like to request a change or cancellation, you can submit this directly through the client portal. A request does not automatically become final. Whether a change is possible depends on factors including when you submit the request, the escort’s availability and the terms applicable to your booking. Our team will review your request and inform you of the outcome.

New escorts and the Circle of Trust

If you are eligible, you can also view new escorts and escorts within our Circle of Trust in the client portal. The profiles, photographs and additional information visible to you depend on factors including your membership status and access level. If you still need to submit feedback about a new escort, new escorts will not be visible in your profile until we have received this feedback.

Request the anonymisation or deletion of your data

Finally, you can use the client portal to request that your personal data be anonymised or deleted. You do not need to send a separate, detailed request by email. As certain information may still be required for ongoing bookings, our administration or legal obligations, every request will be carefully reviewed and processed. The portal allows you to indicate easily what you would like us to do with your data.